Many of us will face problems at work at some stage and all employers are required to have a formal complaints procedure, called a grievance procedure, in place to address such issues.

What is a Grievance?

Submitting a grievance is a way for employees to raise their concerns with their employers. Grievances can be raised informally as a complaint, or, in more serious cases, submitted in written form as a grievance.

You have employment rights in relation to submitting a grievance such as the right to be accompanied by a trade union representative or workplace colleague.

When an employee submits a grievance to their employer, their employer should investigate the grievance and, as part of the investigation, the employee should be invited to a meeting with their employer to discuss the grievance. Once the grievance has been fully investigated, your employer should provide you with the outcome in writing which should confirm whether or not your grievance has been upheld in part or in full or has not been upheld.

How can we help?

You should be given an opportunity to appeal the outcome of the grievance should you disagree with it. We can advise you about your grievance at work from the first stage where you are considering submitting a grievance to final stage when you receive the outcome or appeal outcome. We can assist you by advising you about your options, providing advice on drafting the grievance, guiding you through the process and helping you prepare for the meeting. If you are unhappy with the outcome of the grievance process then we can advise you with regards to appealing and, if appropriate, taking your case to the court or Employment Tribunal or attempting to negotiate an exit package.